Returns & Refund Policy

At VELTHORIX, we are committed to transparency, fairness, and a seamless customer experience. This policy outlines the conditions and procedures for returns and refunds for services and digital products purchased through velthorix.info.

Policy overview

  • Clear eligibility standards
  • Defined timeframes
  • Structured request process
  • Transparent exclusions
  • Responsive support team

Refund eligibility

Refunds may be granted under specific circumstances where services or deliverables have not been provided as agreed, or where technical or billing errors have occurred. To qualify for a refund:

  • The request must fall within the stated refund period.
  • The service must not have been fully delivered or completed.
  • No contractual milestones should have been approved in writing.
  • Payment must be verifiable through our official billing system.

Time limits

All refund requests must be submitted within 14 calendar days from the original purchase date unless otherwise specified in your service agreement. Requests submitted after this period may not be eligible for review.

For subscription-based services, cancellation must occur before the next billing cycle. Partial refunds for unused portions of subscription terms are not guaranteed and will be evaluated case by case.

How to request a refund

  1. Send a written request to our support team.
  2. Include your full name, transaction ID, purchase date, and detailed reason for the request.
  3. Attach any supporting documentation if applicable.
  4. Allow up to 5 business days for review and response.

Once approved, refunds are processed through the original payment method and may take 5–10 business days to reflect, depending on your financial institution.

Conditions

Refunds are subject to verification of service status, review of project milestones, and confirmation that no intellectual property or proprietary materials have been transferred irreversibly. VELTHORIX reserves the right to request additional details before approving any refund.

Exclusions

  • Completed or fully delivered services
  • Custom development or consulting already performed
  • Third-party costs incurred on your behalf
  • Requests made beyond the stated timeframe

Need assistance?

If you have questions regarding this Returns & Refund Policy, please contact the VELTHORIX support team:

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

Website: https://velthorix.info

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